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Prices: British Pounds
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Prices: British Pounds
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About Your Order
After you have placed an order with us, you can log in to your account at any time to check the progress of your order. All your past and present orders are listed, and the status of each is shown. Here is an explanation of the various status stages you can expect to see:
Your order has been placed, but payment has not yet been confirmed.
Processing
Your order has been placed, and your payment has been confirmed. Your order will be dispatched on the same day if placed by 3pm, or the next day if placed after 3pm. Orders placed after 3pm on Friday and on Saturday or Sunday will be posted the following Monday. Orders placed on Bank Holidays will be dispatched the next working day. Orders weighing up to 1kg are posted by Royal Mail 1st Class Post, and orders weighing over 1kg are posted by Royal Mail Standard Parcels.
Downloads marked as processing are ready for you to download. You will have three attempts, and three days (72 hours) to download each file.
Please note: Occasionally when your card issuer is particularly busy, it may take an hour or so for your Pending order to be confirmed and marked as Processing, and therefore ready to download. This is unfortunately out of our control.
Completed
Your order has been dispatched, and should arrive soon. Downloads marked as "Completed" have either been downloaded three times ~or~ more than three days have passed since the order, and will no longer be available to you. Please see our Download FAQ and our Terms and Conditions.
If you ordered a subscription to News and Views magazine, your initial issue(s) will have been dispatched, and the remaining issue(s) will be dispatched as they are published.
Cancelled
You have placed a duplicate order and we have cancelled one of them for you. Or, you have mistakenly placed an order and we have cancelled it. You will not be charged for this order.
Please note: Once an order has been dispatched, it cannot be cancelled. However, in this instance we would refund you as per our Terms and Conditions.
Declined
This status is applied automatically, often within a few minutes of the order being placed. We cannot reverse a declined order as we do not have access to any card details. Although we are not informed of the exact reason why the transaction has been declined, the reasons include:
* Some of the card/personal details entered do not match the information held by your Card Issuer.
* You do not have enough cleared funds on your card to cover the amount of the purchase.
* Your Card Issuer referred the transaction for an authorisation code or further identity checks.
* Your card has been reported as lost/stolen and been cancelled by your Card Issuer.
* Your card has or is due to expire and has been replaced by your Card Issuer.
* Your card has recently been replaced by your Card Issuer but not yet activated.
* Your card cannot be used to pay for goods/services in a Cardholder Not Present environment (online/over the internet).
* There may be a problem with your Card Issuer’s authorisation system.
If you are sure that none of the reasons above applies to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
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PendingYour order has been placed, but payment has not yet been confirmed.
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Processing
Your order has been placed, and your payment has been confirmed. Your order will be dispatched on the same day if placed by 3pm, or the next day if placed after 3pm. Orders placed after 3pm on Friday and on Saturday or Sunday will be posted the following Monday. Orders placed on Bank Holidays will be dispatched the next working day. Orders weighing up to 1kg are posted by Royal Mail 1st Class Post, and orders weighing over 1kg are posted by Royal Mail Standard Parcels.
Downloads marked as processing are ready for you to download. You will have three attempts, and three days (72 hours) to download each file.
Please note: Occasionally when your card issuer is particularly busy, it may take an hour or so for your Pending order to be confirmed and marked as Processing, and therefore ready to download. This is unfortunately out of our control.
-------------------------------------
Completed
Your order has been dispatched, and should arrive soon. Downloads marked as "Completed" have either been downloaded three times ~or~ more than three days have passed since the order, and will no longer be available to you. Please see our Download FAQ and our Terms and Conditions.
If you ordered a subscription to News and Views magazine, your initial issue(s) will have been dispatched, and the remaining issue(s) will be dispatched as they are published.
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Cancelled
You have placed a duplicate order and we have cancelled one of them for you. Or, you have mistakenly placed an order and we have cancelled it. You will not be charged for this order.
Please note: Once an order has been dispatched, it cannot be cancelled. However, in this instance we would refund you as per our Terms and Conditions.
-------------------------------------
Declined
This status is applied automatically, often within a few minutes of the order being placed. We cannot reverse a declined order as we do not have access to any card details. Although we are not informed of the exact reason why the transaction has been declined, the reasons include:
* Some of the card/personal details entered do not match the information held by your Card Issuer.
* You do not have enough cleared funds on your card to cover the amount of the purchase.
* Your Card Issuer referred the transaction for an authorisation code or further identity checks.
* Your card has been reported as lost/stolen and been cancelled by your Card Issuer.
* Your card has or is due to expire and has been replaced by your Card Issuer.
* Your card has recently been replaced by your Card Issuer but not yet activated.
* Your card cannot be used to pay for goods/services in a Cardholder Not Present environment (online/over the internet).
* There may be a problem with your Card Issuer’s authorisation system.
If you are sure that none of the reasons above applies to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.
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If you have any questions about the status of your order, you may contact us at any time using the details on our Contact Us page.
